Refund Policy
Clear and equitable refund conditions for our Indonesia Official eVisa Immigration Assistance Service
Our Money-Back Guarantee
Visa denied? Receive a complete refund of your service fees—guaranteed.
We support our services with a thorough refund policy intended to safeguard your investment and offer reassurance.
Refundable
- • Service fees if visa is denied
- • Processing mistakes on our part
- • Technical problems preventing processing
- • Change of mind (before processing commences)
Non-Refundable
- • Government fees once submitted
- • Authorized applications
- • Change of mind after processing commences
- • Incomplete applications
1. Refundable Fees
1.1 Service Fee Refund
Complete refund of service fees if your Indonesia eVisa application is rejected by Indonesian immigration authorities.
Our Guarantee: If the Indonesian government denies your visa application, we will refund 100% of our service fees, without any questions asked.
1.2 Processing Errors
Complete refund if the mistake is due to our processing error or system malfunction.
- Inaccurate data entry on our part
- System malfunctions preventing application submission
- Technical breakdowns during processing
- Postponements caused by our operational problems
1.3 Technical Issues
Refund if we are unable to process your application due to technical difficulties on our side.
- Website or system unavailability
- Payment handling failures
- Email transmission issues
- Document upload difficulties
2. Non-Refundable Fees
2.1 Government Fees
Government fees are non-refundable once submitted to Indonesian authorities, regardless of the outcome.
Important: Government fees are remitted directly to the Indonesian government and are beyond our control. These fees cannot be refunded by us.
2.2 Approved Applications
No refund once the authorization letter is dispatched, regardless of whether you utilize the visa or not.
- Visa authorized but not utilized
- Change of travel arrangements after authorization
- Personal situations preventing travel
- Flight cancellations or travel interruptions
2.3 Change of Mind
Before Processing: Change of mind refunds are available if requested before we commence processing your application.
After Processing Commences: No refund if you alter your travel plans after processing has already commenced.
Processing Start: Processing commences immediately after payment confirmation and document submission. Once we begin reviewing your documents or submitting to government authorities, change of mind refunds are no longer available.
- Deciding not to travel after processing commences
- Choosing a different travel date after processing commences
- Selecting a different visa type after processing commences
- Personal preference changes after processing commences
2.4 Incomplete Applications
Critical: No refund if you do not supply required documents within 3 days of application submission.
3-Day Rule: All necessary documents must be supplied within 3 days of application submission. Failure to do so will result in loss of all fees.
2.5 Processing Fees
Processing fees are non-refundable for any completed processing activities.
- Document examination and validation
- Application form preparation
- Government fee submission
- Customer support services
2.4 Government Fees - Why They're Non-Refundable
Government fees are remitted directly to Indonesian authorities and are never refundable, regardless of the application outcome.
Important: Even if your visa is denied, government fees cannot be refunded because they cover the administrative expenses of processing your application, regardless of the final determination.
Why Government Fees Are Non-Refundable:
- Administrative Costs: The government bears expenses to examine, process, and render decisions on all applications
- Resource Allocation: Government officials dedicate time and resources to reviewing your documents and application
- System Usage: Your application utilizes government systems and databases regardless of the outcome
- Processing Time: Government staff time is expended during the review period
- Decision Making: The fee covers the expense of rendering an official decision on your application
What You Pay For:
- Document validation and verification
- Background checks and security screening
- Application handling and review
- Official decision notification
- Government system maintenance and support
3. Refund Process
3.1 How to Request a Refund
- Submit in Writing: All refund requests must be submitted in written form via email
- Include Details: Supply your application reference number and reason for refund
- Supporting Documents: Include any relevant documentation (denial letter, etc.)
- Contact Information: Ensure your contact details are up-to-date and accurate
3.2 Processing Timeline
Refund Processing Time:
Refunds are handled within 5-10 business days from the date of authorization.
3.3 Refund Method
- Original Payment Method: Refunds are returned to the original payment method utilized
- Processing Fees: May apply to refunds depending on payment method
- Bank Processing: Extra time may be needed by your bank or payment provider
- Currency Conversion: Refunds in original currency, conversion charges may apply
4. Important Conditions
4.1 Critical Time Limits
- 3-Day Document Rule: All necessary documents must be supplied within 3 days of application submission
- Notification Period: You must inform us within 3 days if you do not receive the authorization letter
- Refund Requests: Must be submitted within 30 days of the relevant occurrence
4.2 Exclusions
- Travel arrangements, flights, or lodging bookings
- Third-party service fees or charges
- Bank fees or currency conversion charges
- Any costs beyond our service fees
4.3 Our Limitations
- We are not accountable for determinations made by Indonesian immigration authorities
- We cannot affect or accelerate government processing durations
- We are not responsible for travel interruptions or cancellations
- Our responsibility is limited to the amount paid for our services
5. Contact Information
Refund Requests
Visa@IndonesiaImmigration.com
For all refund inquiries and requests
General Support
Visa@IndonesiaImmigration.com
For general questions and assistance
Response Time: We strive to reply to all refund inquiries within 24-48 hours during business days.
Summary of Our Refund Policy
✅ You Get a Refund When:
- • Indonesian authorities deny your visa
- • We commit a processing mistake
- • Technical problems prevent processing
- • You change your mind (before processing commences)
❌ No Refund When:
- • Government fees (once submitted)
- • Visa is authorized
- • You change your mind after processing commences
- • Documents not supplied within 3 days
Our Promise: If your visa is denied by Indonesian authorities, we will refund 100% of our service fees—guaranteed.
