Refund Policy
Clear and equitable refund conditions for our indonesiaimmigration.com
Our Money-Back Guarantee
Visa denied? Receive a complete refund of your service fees—guaranteed.
We support our services with a thorough refund policy intended to safeguard your investment and offer reassurance.
Refundable
- • Service fees if visa is denied
- • Processing mistakes on our part
- • Technical problems preventing processing
- • Change of mind (before processing commences)
Non-Refundable
- • The official government charge once submitted to the authority
- • Authorized applications
- • Change of mind after processing commences
- • Incomplete applications
1. Refundable Fees
1.1 Service Fee Refund
Complete refund of service fees if your Indonesia eVisa application is rejected by Indonesian immigration authorities.
Our Guarantee: If the Indonesian government denies your visa application, we will refund 100% of our service fees, without any questions asked.
1.2 Processing Errors
Complete refund if the mistake is due to our processing error or system malfunction.
- Inaccurate data entry on our part
- System malfunctions preventing application submission
- Technical breakdowns during processing
- Postponements caused by our operational problems
1.3 Technical Issues
Refund if we are unable to process your application due to technical difficulties on our side.
- Website or system unavailability
- Payment handling failures
- Email transmission issues
- Document upload difficulties
2. Non-Refundable Fees
2.1 Government & Admin Fee
The official government charge, once submitted to the authority, is not refunded by us. The Government & Admin Fee includes the official government eVisa charge listed on the Indonesia government portal, together with administrative handling charges. Our service fee is charged separately.
Important: The Government & Admin Fee includes the official government eVisa charge listed on the Indonesia government portal, together with administrative handling charges. Our service fee is charged separately.
Important: The Government & Admin Fee includes the official government eVisa charge listed on the Indonesia government portal, together with administrative handling charges. Our service fee is charged separately.
About the official government charge:
- Administrative Costs: The government bears expenses to examine, process, and render decisions on all applications
- Resource Allocation: Government officials dedicate time and resources to reviewing your documents and application
- System Usage: Your application utilizes government systems and databases regardless of the outcome
- Processing Time: Government staff time is expended during the review period
- Decision Making: The fee covers the expense of rendering an official decision on your application
What You Pay For:
- Document validation and verification
- Background checks and security screening
- Application handling and review
- Official decision notification
- Government system maintenance and support
3. Refund Process
3.1 How to Request a Refund
- Submit in Writing: All refund requests must be submitted in written form via email
- Include Details: Supply your application reference number and reason for refund
- Supporting Documents: Include any relevant documentation (denial letter, etc.)
- Contact Information: Ensure your contact details are up-to-date and accurate
3.2 Processing Timeline
Refund Processing Time:
Refunds are handled within 5-10 business days from the date of authorization.
3.3 Refund Method
- Original Payment Method: Refunds are returned to the original payment method utilized
- Processing Fees: May apply to refunds depending on payment method
- Bank Processing: Extra time may be needed by your bank or payment provider
- Currency Conversion: Refunds in original currency, conversion charges may apply
4. Important Conditions
4.1 Critical Time Limits
- 3-Day Document Rule: All necessary documents must be supplied within 3 days of application submission
- Notification Period: You must inform us within 3 days if you do not receive the authorization letter
- Refund Requests: Must be submitted within 30 days of the relevant occurrence
4.2 Exclusions
- Travel arrangements, flights, or lodging bookings
- Third-party service fees or charges
- Bank fees or currency conversion charges
- Any costs beyond our service fees
4.3 Our Limitations
- We are not accountable for determinations made by Indonesian immigration authorities
- We cannot affect or accelerate government processing durations
- We are not responsible for travel interruptions or cancellations
- Our responsibility is limited to the amount paid for our services
5. Contact Information
Refund Requests
Visa@IndonesiaImmigration.com
For all refund inquiries and requests
General Support
Visa@IndonesiaImmigration.com
For general questions and assistance
Response Time: We strive to reply to all refund inquiries within 24-48 hours during business days.
Summary of Our Refund Policy
You Get a Refund When:
- • Indonesian authorities deny your visa
- • We commit a processing mistake
- • Technical problems prevent processing
- • You change your mind (before processing commences)
No Refund When:
- • The official government charge once submitted to the authority
- • Visa is authorized
- • You change your mind after processing commences
- • Documents not supplied within 3 days
Our Promise: If your visa is denied by Indonesian authorities, we will refund 100% of our service fees—guaranteed.