Disclaimers | Indonesia Official eVisa Immigration Assistance Service

1. Company Information and Service Nature

Important Notice: indonesiaimmigration.com is managed by Indonesia Official eVisa Immigration Assistance Service, a privately-owned business that offers visa application support and assistance services.

We have NO affiliation with the Government of Indonesia or any official immigration agency.

Our function is to help you with the visa application process by offering guidance, document examination, and customer assistance. We function as an intermediary service provider to streamline the application process for international travelers.

2. Legal Services Disclaimer

We are NOT a legal practice and do NOT offer legal guidance, legal opinions, or legal representation of any kind.

Our services are restricted to visa application support and assistance. We do not offer legal counsel, interpret statutes, or represent clients in legal proceedings. For legal guidance regarding immigration matters, please seek advice from a qualified immigration lawyer.

3. Government Application Alternative

You may opt to apply for an Indonesia eVisa directly through the official government website for a reduced cost.

Through your use of our service, you consent to remit both the official government visa fee and an additional service fee for our processing and support. All pricing is transparently disclosed throughout the application process for complete transparency.

4. Service Limitations and Disclaimers

4.1 Application Processing

We cannot assure visa authorization - final determinations are rendered by Indonesian immigration authorities
Processing durations are approximations and may fluctuate based on government workload
We are not accountable for postponements caused by government processing or system problems
Application success depends on the precision of data supplied by the applicant

4.2 Information Accuracy

Although we endeavor for precision, information on our website may be modified without prior notice
Visa requirements and fees are subject to modification by Indonesian authorities
We advise confirming current requirements with official sources
We are not accountable for determinations based on obsolete information

4.3 Travel Arrangements

We are not accountable for flight cancellations, delays, or travel interruptions
We do not offer travel insurance or cover travel-related costs
We advise purchasing travel insurance before making travel arrangements
We are not responsible for lodging or tour booking problems

5. Financial Disclaimers

5.1 Fee Structure

Service fees are non-refundable once processing commences
Government fees are non-refundable once submitted to authorities
Extra fees may apply for expedited processing or special services
All fees are transparently disclosed before payment

5.2 Refund Policy

Service fees are refunded only if application is denied by authorities
No refunds for authorized applications or change of mind
No refunds for incomplete applications or missing documentation
Processing fees are non-refundable

6. Data and Privacy Disclaimers

We gather and handle personal data in compliance with our Privacy Policy
Data may be disclosed to government authorities as necessary for visa processing
We employ security measures but cannot assure 100% data security
We are not accountable for data breaches caused by third-party services
Users bear responsibility for maintaining the security of their account credentials

7. Technical Disclaimers

We endeavor for 24/7 service availability but cannot assure uninterrupted access
Website functionality may be impacted by technical problems or maintenance
We are not accountable for issues caused by user's internet connection or device
System updates may temporarily impact service availability
We advise using supported browsers for optimal functionality

8. Third-Party Services Disclaimer

Our services may utilize third-party providers for:

Payment handling and financial transactions
Email transmission and communication services
Website hosting and technical infrastructure
Analytics and performance tracking
Customer support and communication tools

We are not accountable for the actions, policies, or practices of these third-party providers. Each third-party service maintains its own terms of service and privacy policy.

9. Force Majeure Disclaimer

We shall not be held responsible for any failure or delay in performance due to circumstances outside our reasonable control, including but not limited to:

Natural catastrophes, acts of God, or severe weather conditions
Governmental actions, regulations, or policy modifications
Technical breakdowns, system outages, or cyber attacks
Labor conflicts, strikes, or work stoppages
War, terrorism, civil disturbances, or political instability
Pandemics, health crises, or travel restrictions

10. Limitation of Liability

Limitation of Liability:

• Our cumulative liability shall not surpass the amount paid for our services
• We are not responsible for indirect, incidental, or consequential losses
• We are not responsible for lost profits, data, or business opportunities
• We are not responsible for emotional distress or mental anguish

11. Indemnification

Through your use of our services, you consent to indemnify and absolve Indonesia Official eVisa Immigration Assistance Service, its officers, directors, employees, and agents from and against any claims, damages, losses, or expenses resulting from:

Your utilization of our services
Your breach of our terms of service
Your breach of any relevant laws or regulations
Your submission of false or misleading data
Your non-compliance with visa requirements

12. Changes to Disclaimers

We retain the entitlement to alter these disclaimers at any time. Modifications will be effective immediately upon publication on our website. Your continued utilization of our services following any modifications indicates your acceptance of the revised disclaimers.

13. Governing Law and Jurisdiction

These disclaimers are regulated by and interpreted in compliance with the laws of [Your Jurisdiction]. Any conflicts arising from these disclaimers shall be subject to the exclusive jurisdiction of the courts in [Your Jurisdiction].

14. Contact Information

Should you have any inquiries regarding these disclaimers, please reach out to us:

Legal Department

Email: Visa@IndonesiaImmigration.com

Phone: +1 323 286 4541

General Inquiries