This Universal Terms of Service Agreement (referred to as "Agreement") establishes a contractual relationship between Indonesia Official eVisa Immigration Assistance Service (referred to as "Indonesia Official eVisa Immigration Assistance Service") and you, the user, and becomes effective upon your use of this website ("Site") or upon your electronic acceptance. This Agreement outlines the general terms and conditions governing your utilization of the Site and the products and services acquired or accessed via this Site (individually and collectively, the "Services"), and supplements (rather than replaces) any specific terms and conditions applicable to particular Services.

Regardless of whether you are merely browsing, using this Site, or purchasing Services, your utilization of this Site and your electronic acceptance of this Agreement confirms that you have reviewed, comprehended, acknowledge and consent to be governed by this Agreement, together with the following policies and relevant product agreements, which are included in this Agreement by reference:

• Privacy Policy
• Cookie Policy
• Digital Services Act Compliance
• Disclaimers
• Refund Policy

The terminology "we", "us" or "our" refers to Indonesia Official eVisa Immigration Assistance Service. The terminology "you", "your", "User" or "customer" refers to any person or organization that accepts this Agreement, possesses access to your account or utilizes the Services. No provision in this Agreement shall be interpreted as granting any third-party entitlements or advantages.

Indonesia Official eVisa Immigration Assistance Service reserves the right, in its exclusive and absolute judgment, to alter or amend this Agreement, along with any policies or agreements incorporated within, at any time, and such alterations or amendments become effective immediately when published on this Site. Your continued use of this Site or the Services following such alterations or amendments constitutes your acceptance of this Agreement as most recently revised.

This Site and the Services are accessible exclusively to Users who possess the capacity to create legally enforceable agreements in accordance with relevant law. Through your use of this Site or the Services, you declare and guarantee that you meet the following criteria:

• You have reached the minimum age of eighteen (18) years
• You are otherwise acknowledged as having the legal capacity to enter into legally binding agreements under relevant law
• You are not prohibited from acquiring or receiving the Services according to the legal frameworks of the United States, Indonesia, or other relevant jurisdictions
• You are legally qualified to submit an application for an Indonesia eVisa in compliance with current immigration statutes and regulatory requirements

Should you be executing this Agreement as a representative of a business entity, you declare and guarantee that you possess the legal authorization to commit such business entity to the terms and conditions set forth in this Agreement, in which instance the terminology "you", "your", "User" or "customer" refers to such business entity.

Accounts

To utilize certain features of this Site or access specific Services, you must establish an Account. You declare and guarantee to Indonesia Official eVisa Immigration Assistance Service that all data you provide when establishing your Account is truthful, up-to-date and comprehensive, and that you will maintain your Account data truthful, up-to-date and comprehensive.

You bear exclusive responsibility for all activities that take place on your Account, regardless of whether authorized by you or not, and you must maintain your Account data secure, including but not limited to your customer number/login credentials, password, and Payment Method(s).

Transfer of Data Abroad

If you are accessing this Site from a nation different from the nation where our servers are situated, your interactions with us may involve the transmission of data (including your Account data) across international borders. By accessing this Site and communicating electronically with us, you authorize such transmissions.

Data Protection: We adhere to relevant data protection statutes and regulatory requirements, including but not limited to GDPR, CCPA, and Indonesian data protection legislation. Your personal information will be handled in compliance with our Privacy Policy.

In accordance with the terms and conditions of this Agreement and our additional policies and procedures, we will employ commercially reasonable endeavors to provide this Site and the Services on a continuous basis, operating twenty-four (24) hours per day, seven (7) days per week.

You recognize and consent that periodically this Site may become unavailable or non-functional for various reasons including, but not limited to:

• Equipment breakdowns
• Scheduled maintenance, repairs or equipment replacements
• Governmental system maintenance or system updates
• Network overload or other system failures
• Circumstances outside our reasonable control

Visa Processing Times: Although we endeavor to handle applications effectively, actual processing durations depend on governmental processing timetables, system accessibility, and the thoroughness of provided documentation. We cannot assure specific processing durations.

You recognize and consent that:

1. Your utilization of this Site and the Services, including any materials you provide, will adhere to this Agreement and all relevant local, state, national and international statutes, rules and regulatory requirements.
2. You will refrain from collecting or gathering any confidential or personally identifiable data about another User or any other individual or organization without their explicit prior written authorization.
3. You will not utilize this Site or the Services in any way that:
   • Violates the law, or advocates or encourages unlawful conduct
   • Advocates, encourages or participates in terrorism, violence directed at individuals, animals, or property
   • Violates the intellectual property entitlements of another User or any other individual or organization
   • Includes misleading or fraudulent statements concerning Indonesia Official eVisa Immigration Assistance Service or our Services
   • Seeks to bypass governmental visa application systems or processes
4. You will supply truthful, comprehensive, and honest data in all visa applications and associated documentation.
5. You will not seek to acquire visas through deceptive methods or false statements.

Indonesia Official eVisa Immigration Assistance Service explicitly retains the entitlement to refuse, cancel, end, suspend, lock, or alter access to (or control over) any Account or Services for any purpose, including but not limited to the following circumstances:

• To rectify errors committed by Indonesia Official eVisa Immigration Assistance Service in providing or delivering any Services
• To safeguard the reliability and consistency of our systems and business partner relationships
• To support fraud and abuse identification and prevention initiatives
• To adhere to judicial orders and relevant statutes, rules and regulatory requirements
• To adhere to requests from law enforcement agencies, including subpoena requests
• To adhere to governmental visa application mandates and regulatory requirements
• To prevent any civil or criminal legal exposure on the part of Indonesia Official eVisa Immigration Assistance Service

Indonesia Official eVisa Immigration Assistance Service explicitly retains the entitlement to discontinue, without providing notice to you, any and all Services where, in Indonesia Official eVisa Immigration Assistance Service's exclusive judgment, you are engaging in harassment or making threats against Indonesia Official eVisa Immigration Assistance Service and/or any of Indonesia Official eVisa Immigration Assistance Service's staff members.

This Site and the Services available at this Site may include links to external websites that are not owned or managed by Indonesia Official eVisa Immigration Assistance Service. Indonesia Official eVisa Immigration Assistance Service accepts no accountability for the materials, terms and conditions, privacy policies, or operational practices of any external websites.

Through your use of this Site or the Services available at this Site, you explicitly absolve Indonesia Official eVisa Immigration Assistance Service from any and all legal responsibility resulting from your utilization of any external website.

Therefore, Indonesia Official eVisa Immigration Assistance Service recommends that you remain vigilant when you exit this Site or the Services available at this Site and that you examine the terms and conditions, privacy policies, and other regulatory documents of each additional website that you may access.

This restriction encompasses losses arising from:

• The precision, thoroughness, or materials of this Site
• The precision, thoroughness, or materials of any websites connected to this Site
• The Services available at this Site or any websites connected to this Site
• Bodily harm or property loss of any type whatsoever
• External party actions of any type whatsoever
• Any unapproved access to or utilization of our servers and/or any materials stored within
• Any disruption or termination of Services
• Any malicious software, worms, bugs, Trojan horses, or similar threats transmitted to or from this Site
• Visa application postponements, denials, or governmental processing complications
• Travel interruptions or cancellations associated with visa processing

Statute of Limitations: Any legal claim arising from or connected to this Site or the Services must be initiated within one (1) year following the date when the claim arises, otherwise such claim shall be permanently precluded.

Maximum Liability: Under no circumstances shall Indonesia Official eVisa Immigration Assistance Service's cumulative total liability surpass the total sum paid by you for the specific Services that are the focus of the legal claim.

General Terms

You consent to remit any and all charges and fees owed for Services acquired or accessed at this Site at the moment you place your order for the Services. Indonesia Official eVisa Immigration Assistance Service explicitly retains the entitlement to alter or adjust its pricing and fees at any time.

Payment Methods

You may remit payment for Services by using any of the following Payment Methods:

• Valid credit card (Visa, MasterCard, American Express)
• Electronic check from your personal or business checking account
• PayPal
• Additional payment methods as may be made available periodically

Currency and Pricing

We utilize USD (US Dollar) as the primary currency for all our services. Transaction handling is available in USD and certain other currencies. If the currency chosen is not a Supported Currency, the transaction will be handled in USD with an approximate conversion rate.

Refund Policy

Important: All necessary documentation must be supplied within 3 days of application submission. Otherwise, refund requests will not be honored.

Refunds are handled in accordance with our Refund Policy and may be subject to handling fees and administrative costs.

Credit Card Authorization

To verify cardholder consent to remit our service fees, our Risk Management team may require:

• Filling out an Authorization form with cardholder signature
• Scan or photograph of the actual credit card (with 8 middle digits concealed)
• Electronic authorization from the cardholder's issuing financial institution

Non-compliance with these requirements may lead to service termination, and we will not be accountable for any losses or harm.

You consent to safeguard, defend, indemnify and absolve Indonesia Official eVisa Immigration Assistance Service and its officers, directors, employees, agents, and third party service providers from and against any and all legal claims, demands, costs, expenses, losses, liabilities and harm of every type and category (including, without limitation, reasonable legal fees) imposed upon or sustained by Indonesia Official eVisa Immigration Assistance Service directly or indirectly resulting from:

• Your utilization of and access to this Site or the Services available at this Site
• Your breach of any clause of this Agreement or the policies included within
• Your infringement of any third-party entitlement, including intellectual property entitlements
• Your submission of false, incorrect, or incomplete data in visa applications
• Your non-compliance with governmental visa mandates or regulatory requirements
• Any travel interruptions or complications associated with visa processing

The indemnification responsibilities under this section shall remain in effect following any termination or expiration of this Agreement or your use of this Site or the Services available at this Site.

Application Process

Our services encompass support with Indonesia eVisa applications. Through your use of our services, you recognize that:

• We function as a facilitator between you and the Indonesian government
• Final visa authorization rests entirely with Indonesian immigration officials
• We cannot assure visa authorization or specific processing durations
• You bear responsibility for supplying truthful and comprehensive data
• You must satisfy all eligibility criteria for the requested visa category

Documentation Requirements

You consent to supply all necessary documentation in the designated format and within the designated time period. Non-compliance may lead to:

• Application postponements or denial
• Loss of service fees
• Extra processing charges
• Service discontinuation

Travel Responsibility

You recognize that:

• You bear responsibility for verifying your travel documents are current
• Visa authorization does not ensure entry into Indonesia
• Entry depends on immigration officer judgment at the entry point
• You must adhere to all Indonesian statutes and regulatory requirements during your visit

Indonesia Official eVisa Immigration Assistance Service is a privately-owned business offering visa application support services. We have no affiliation with, endorsement from, or authorization to act on behalf of the Government of Indonesia or any governmental organization.

Important Disclaimers:

• We are not a governmental organization or official visa processing facility
• Our services are intended to facilitate the application process
• All visa determinations are rendered by Indonesian immigration officials
• Governmental fees are distinct from our service fees
• We cannot affect or accelerate governmental processing durations

Alternative Application Methods: You may submit applications directly through the official Indonesian government website or at Indonesian embassies/consulates. Our services are voluntary and intended to offer convenience and support.

Applicable Laws

This Agreement and your utilization of our Services are regulated by and interpreted in compliance with the legal framework of the jurisdiction where Indonesia Official eVisa Immigration Assistance Service conducts business, without consideration of conflict of law doctrines.

International Compliance

We adhere to relevant international statutes and regulatory requirements, including:

• General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Digital Services Act (DSA)
• Indonesian data protection and privacy legislation
• Anti-money laundering (AML) regulatory requirements
• Know Your Customer (KYC) mandates

Dispute Resolution

Any conflicts arising from this Agreement or our Services will be addressed through:

1. Direct discussions between parties
2. Mediation (if mandated by relevant law)
3. Arbitration or judicial proceedings in the appropriate jurisdiction

Severability

Should any clause of this Agreement be determined to be unenforceable or invalid, the remaining clauses will remain fully effective and binding. The unenforceable clause will be adjusted to the minimal extent required to render it enforceable.

Should you have any inquiries regarding these Terms of Service, Privacy Policy, or any other legal concerns, please reach out to us: